Refund and Returns Policy

At Stellamar Boutique LLC, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the conditions under which we accept returns and issue refunds.

Returns

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in the original packaging with all tags, labels, and accessories included.
• Be returned within 30 days of the purchase date.

Non-Returnable Items

The following items are non-returnable:

• Sale items
• Gift cards
• Personal care items such as makeup, skincare, and haircare products for hygiene reasons.

Return Process

1. Contact Us: To initiate a return, please contact us at support@stellamarboutiquellc.com with your order number and reason for return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
3. Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Eligibility for Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Partial Refunds

Partial refunds may be granted under certain circumstances, such as:

• Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@stellamarboutiquellc.com.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check Your Bank Account: There may be some processing time before a refund is officially posted.
2. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
3. Contact Your Bank: There is often some processing time before a refund is posted.
4. If you’ve done all of this and still have not received your refund, please contact us at support@stellamarboutiquellc.com

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

• Address: 656 Coleman Blvd. Unit 401, Mount Pleasant, SC 29464
• Phone: +1 317-691-1459
• Email: support@stellamarboutiquellc.com

Thank you for shopping at Stellamar Boutique LLC. We appreciate your business and are here to ensure you have a positive shopping experience.

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.