Introduction
At Stellamar Boutique LLC, we understand that sometimes plans change, and you may need to cancel an order. Our Cancellation Policy outlines the terms and conditions for canceling orders placed with us. Please read this policy carefully to understand your rights and obligations.
Order Cancellation
Cancellation Before Shipment
- Timing: You may cancel your order without any penalty if it has not yet been shipped.
- How to Cancel: To cancel your order before shipment, please contact us as soon as possible at support@stellamarboutiquellc.com or call us at +1 317-691-1459 with your order number and request for cancellation.
- Confirmation: Once we confirm that your order has not been shipped, we will process your cancellation and issue a full refund to your original method of payment.
Cancellation After Shipment
- Timing: If your order has already been shipped, it cannot be canceled.
- Returns: You may still return the item(s) in accordance with our Refund and Returns Policy. Please refer to that policy for detailed information on how to return products and obtain a refund.
Custom or Personalized Orders
- Non-Cancellable: Custom or personalized orders cannot be canceled once the order has been placed. These items are specifically made for you, and as such, we are unable to accept cancellations or returns for these products.
Refunds
- Processing Time: Refunds for canceled orders will be processed within 5-7 business days from the date of cancellation approval.
- Method of Refund: Refunds will be issued to the original method of payment. Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.
Changes to Orders
- Modifications: If you need to make changes to your order, such as updating shipping information or modifying item quantities, please contact us immediately. We will do our best to accommodate your request, provided the order has not yet been processed or shipped.
Contact Us
If you have any questions about our Cancellation Policy or need assistance with an order, please contact us at:
- Address: 656 Coleman Blvd. Unit 401, Mount Pleasant, SC 29464
- Phone: +1 317-691-1459
- Email: support@stellamarboutiquellc.com
Thank you for shopping at Stellamar Boutique LLC. We appreciate your business and are here to ensure you have a positive shopping experience.